Terms & Conditions
All of our cameras have been restored, are in great working condition, and come with a full 3-month guarantee. However, as they are vintage machines and have had long lives before we got our hands on them, our cameras vary slightly in physical condition. This may mean your camera will have a few scrapes or scratches or minor dings, but we guarantee that none of this will affect the functionality of your camera. Physical imperfections - if any - are guaranteed to be minor, and we would rate all of our cameras in EX to EX+ condition. One of the joys of using a vintage camera is it's history. Embrace it in all it's glory!
All vintage cameras we sell are working and guaranteed. Polaroid cameras come with a full 1-year mechanical warranty, and all other cameras have a 3-month mechanical warranty. Please remember that all of these cameras have had long lives before they reached our hands. While they are all perfectly functional, some may have slight scrapes or scratches or a ding here and there, but we guarantee that none of this will impact the functionality of your camera. This is a normal sign of a well-loved vintage camera; embrace them for all that they are!
Returns: All restored vintage cameras have a two week return window. We charge a 15% restocking fee for non-defective returned merchandise. New cameras come packaged and guaranteed by their manufacturer; any technical issues related to new, boxed cameras purchased through us should be directed to the camera's maker. Camera makers we work with all have fantastic customer service policies, and will help you out with any issues you may have. We do not accept direct returns on new cameras, as these are not machines that we have personally serviced. We do not accept returns for films of any kind.
Warranty: Our warranties cover natural defects and breakdowns of internal functioning. All of our Polaroid cameras come with a 1-year warranty beginning upon the date of purchase; all other cameras come with a 3-month warranty beginning upon the date of purchase. If your camera is experiencing issues, please contact us by phone or email. Often times, we are able to help customers with simple issues remotely! If it turns out that your camera requires servicing, you can either bring it by in-person or ship it to us. We will promptly assess the situation and either repair the malfunction or replace your camera completely. External camera damage needs to be inspected and evaluated by Brooklyn Film Camera before any repair/replacement can take place. Our warranty policy does not cover repairs related to damage stemming from impact, water, or blatant misuse.
In-Store Pickups: Orders placed for in-store pickup have a 60-day window of time to be claimed. If orders aren't claimed within this period of time, they will become property of Brooklyn Film Camera. Refunds will unfortunately not be given for unclaimed orders. If you are unable to make the pickup within this window of time for whatever reason, please email us as soon as possible and we can figure out an alternative method of delivery.
Brooklyn Film Camera reserves the right to deny a refund on returned cameras, films, and other products at our discretion.