Terms & Conditions
Returns: All restored vintage cameras have a two week return window. We charge a 15% restocking fee for all returned merchandise. New cameras come packaged and guaranteed by their manufacturer; any technical issues related to new, boxed cameras purchased through us should be directed to the camera's maker. Camera makers we work with all have fantastic customer service policies, and will help you out with any issues you may have. We do not accept direct returns on new cameras, as these are not machines that we have personally serviced. We do not accept returns for films of any kind.
Warranty: Our warranties cover natural defects and breakdowns of internal functioning. All of our Polaroid cameras come with a 1-year warranty beginning upon the date of purchase; all other cameras come with a 3-month warranty beginning upon the date of purchase. If your camera is experiencing issues, please contact us by phone or email. Often times, we are able to help customers with simple issues remotely! If it turns out that your camera requires servicing, you can either bring it by in-person or ship it to us. We will promptly assess the situation and either repair the malfunction or replace your camera completely. External camera damage needs to be inspected and evaluated by Brooklyn Film Camera before any repair/replacement can take place. Our warranty policy does not cover repairs related to damage stemming from impact, water, or blatant misuse.
In-Store Pickups: Orders placed for in-store pickup have a 60-day window of time to be claimed. If orders aren't claimed within this period of time, they will become property of Brooklyn Film Camera. Refunds will unfortunately not be given for unclaimed orders. If you are unable to make the pickup within this window of time for whatever reason, please email us as soon as possible and we can figure out an alternative method of delivery.
Shipping Errors: Brooklyn Film Camera is not responsible for lost, stolen, or undelivered packages. We ship everything with the USPS have had very few issues over the years. If something has happened to your package, please get in touch with us ASAP so we can figure it out together.
Brooklyn Film Camera reserves the right to deny a refund or warranty claim on cameras, films, and other products at our discretion.